How will you verify my vaccine certificate?

From what we know to date, vaccine certificates will be verified using the Ministry of Health’s (MoH) specially developed app. This will involve scanning the QR code on your vaccine pass which will display a ‘verified’ or ‘not verified’ message on the device. We will record your vaccine expiry date in your member profile and this information will be treated with the same level of privacy as other personal information related to your membership. 


Can I put my membership on hold?

There are options available to suspend your membership. Please get in touch with your club directly to find out more.


Can I cancel my membership?

Yes. Please get in touch with your club directly to find out more (


Will I have to show my vaccine certificate every time I come to the gym?

You will only need to present your vaccine certificate for verification on your first visit which must be verified at your home club.  Following that, your keytag will be reactivated and you’ll be able to come and go from the club as usual.


What if I’ve only had one dose of the vaccine?

You need to have had two doses of the vaccine, and have presented your vaccination certificate to the staff of your home club before you can use the gym and facilities.


What if I can’t come during staffed hours?

We are required to verify your vaccination certificate in person, so you will need to come in during staffed hours. We understand this is not always convenient however it is required.


What if I have a vaccine exemption?

Should you have a valid vaccine exemption this will need to be verified with club staff in the same way that a vaccine certificate would be. The details of the vaccine exemption will be recorded against your membership, and remain private. Once you have been verified your keytag will be reactivated and access to Flex Fitness clubs will resume.


What if someone in my house is unvaccinated?

Having an unvaccinated person in your home will not prevent a vaccinated member from attending the gym, we are only required to verify the vaccine certificate of a Flex Fitness member wanting to attend the gym.


Will staff be vaccinated?

Staff are required to complete the same vaccine verification process as members before returning to work, so all staff onsite will have received two doses of the vaccine.


Which public health measures will continue under the new Covid-19 Protection Framework?

To continue to keep gyms as safe as possible and reduce the risk of the spread of Covid-19 or other illnesses, we will continue with the following public health measures:

  • Members and staff will be required to scan in using the Covid-19 contact tracing app.

  • We will continue to recommend hand washing and general hygiene practices such as coughing or sneezing into your elbow.

  • Members and staff are required to stay home if feeling unwell or showing any symptoms of Covid-19 and get tested.

  • We will continue with our usual cleaning protocols and require all members to continue to wipe down all equipment and surfaces after use.

What are the hours of operation?

Flex Fitness clubs will remain accessible by current members 24/7 using their access key.

Refer to your club’s website for staffed hours.

How many members are allowed in the club at the same time?

We will be monitoring the number of people in the club at any given time and following the Government guidelines on public gatherings indoors.

Do I need to book a time to have a workout?

No, not for general club use at this stage. We will continue to monitor attendance especially during peak times, and if changes are required, we will update members accordingly.

How will group fitness operate?

Group fitness classes will look different. All group fitness will require booking in advance to facilitate contact tracing requirements and manage public health measures for physical distancing.

Please contact your club for more information.

What facilities or services are not available?

We recommend that members shower and change at home or at work where possible, however, changing rooms and showers will remain available during Alert Level 2 for those who need them. If you can, please arrive at the club ready to work out to reduce congestion in and around changing rooms.

The drinking fountain and water station are considered a ‘high touch zone’ so we recommend that members bring their own drink bottle, pre-filled. Water and other drinks will be available in the fridge during staffed hours of if a vending machine is available.

Do I need to wear a mask when working out?

Customers are legally required to wear a mask to the gym, inside the gym and when they leave the gym. However, you are NOT required to wear a mask when working out. 

What are the physical distancing requirements at the club?

A physical distance of at least 2 meters must always be maintained between yourself and others in the club. This is based on current public health measures at Alert Level 2.

Can I use a free trial or buy a casual visit?

Please contact your nearest Flex Fitness club for more information before visiting.

What will happen to my payments?

During Alert Level 2, gyms remain open so memberships remain active and payments will continue as normal. Members must agree to the Conditions of Entry each time they visit (each recorded visit is considered an agreement to these conditions) or their club may suspend the membership, therefore voiding keytag access to Flex Fitness.

During Alert Level 3, all gyms in the affected region will be closed and memberships at these clubs will be placed on hold/suspended and payments will be frozen. Members cannot access other Flex Fitness clubs if their membership is suspended.


What happens if my membership is on hold/suspended?

When a membership is on hold or suspended the payments are frozen and the member's key tag will not work. Members are not permitted to visit Flex Fitness while their membership is on hold/suspended.

When a suspension is lifted, there may be a pro-rata payment depending on your usual payment frequency and the day the suspension was applied. Likewise, some memberships will remain in credit for days paid for in advance, before the suspension was applied. If your first instalment is higher or lower than normal, this will explain why. Your second instalment will see payments back to normal.

Can I keep my membership on hold?

We understand that the global pandemic of COVID-19 has created unforeseen circumstances and concerns for many people. If you would like to apply for a new suspension, please contact your club to discuss your individual situation. Normal suspension terms and conditions will apply.

I always work out with my partner/spouse, do we both need our own access keys?

Yes, all members must have their own access key for health and safety purposes. The government requirement for contact tracing means that all members MUST bring and use their own access key each time you arrive and when you leave the club (if available).

If you have misplaced your key, you will need to organise a replacement key. You will not be allowed to visit the club without a key.

What is Flex Fitness doing to minimise the risk of COVID-19 contamination in the clubs?

Flex Fitness has always maintained a high standard of cleanliness and hygiene. We will be cleaning the club more regularly during the day especially during peak times and with particular attention to high touchpoints.

  • Clubs will conduct a deep-clean once daily and spot-clean regularly during busy periods.
  • Flex Fitness requires all members to wash their hands upon arrival and before they leave and disinfect all equipment before and after use.
  • Flex Fitness will be monitoring access to the club more closely, during and after staffed hours.
  • Sanitising wipes and hand sanitiser will be available.
  • Members may be asked to leave the club if they do not agree to the Conditions of Entry or follow the required public health and hygiene protocols, and their membership may be suspended.
  • If a suspended member visiting from any region in Alert Level 3 wishes to visit any Flex Fitness club outside of their region, in a lower Alert Level, they will be required to have a covid-19 test and provide evidence of a negative result before they will be permitted to visit.

Can I visit reciprocal Flex Fitness clubs?

Yes, if your membership is active and not on hold, but you must use your access key.

To reduce the risk of contamination and limit exposure to other people we recommend that members stick to their home club or choose 1 club to visit during Alert level 2, if possible.

Can I resume training with my personal trainer?

Yes, one-on-one personal training sessions can resume with regular handwashing between clients, maintaining a physical distancing of at least 2 meters between people and sanitizing equipment before and after use.

We recommend body composition scanning where possible to reduce the contact required by conducting skinfolds or measurements.