COVID-19 RE-OPENING FREQUENTLY ASKED QUESTIONS
What are the hours of operation?
Flex Fitness clubs will remain accessible by current members 24/7 using their access key. Refer to your
club’s website for staffed hours.
How many members are allowed in the club at the same time?
We will be monitoring the number of people in the club at any given time and following the
government guidelines on public gatherings indoors.
Do I need to book a time to have a workout?
No, not for general club-use at this stage. We will continue to monitor attendance especially during
peak times, and if changes are required, we will update members accordingly.
How will group fitness operate?
Group fitness classes will look different. All group fitness will require booking in advance to facilitate
contact tracing requirements and manage public health measures for physical distancing. Please
contact your club for more information.
What facilities or services are not yet available?
We recommend that members shower and change at home or at work where possible, however,
changing rooms and showers will remain available during Alert Level 2 for those who need them.
If you can, please arrive at the club ready to work out to reduce congestion in and around changing
The drinking fountain and water station is considered a ‘high touch zone’ so we recommend that
members bring their own drink bottle, pre-filled. Water and other drinks will be available in the fridge
during staffed hours.
Do I need to wear PPE when working out?
No, members are not required to wear PPE when working out. You will be required to wash your hands
upon arrival and before you leave.
What are the physical distancing requirements at the club?
A physical distance of at least 1 meter must always be maintained between yourself and others in the
club. This is based on current public health measures at Alert Level 2.
Can I use a free trial or buy a casual visit?
Please contact your nearest Flex Fitness club for more information before visiting.
What will happen to my payments?
Membership suspensions will be lifted on the first day of Alert Level 2, on Thursday 14th May 2020,
and payments will resume according to your usual payment frequency.
There may be some pro-rata payments depending on your usual payment frequency and the day the
suspension was applied. Likewise, some memberships will remain in credit for days paid for in advance
before the lockdown. If your first installment is higher or lower than normal, this will explain why. Your
second installment will see payments back to normal.
Can I keep my membership on hold?
We understand that the global pandemic of COVID-19 has created unforeseen circumstances and
concerns for many people. If you would like to apply for a new suspension, please contact your club to
discuss your individual situation. Normal suspension terms and conditions will apply.
I always work out with my partner/spouse, do we both need our own access keys?
Yes, the government requirement for contact tracing means that all members MUST bring and use
their own access key each time you arrive and when you leave the club (if available). If you have
misplaced your key, you will need to organise a replacement key. You will not be allowed to visit the
club without a key.
What is Flex Fitness doing to minimise the risk of COVID-19 contamination in the clubs?
Flex Fitness has always maintained a high standard of cleanliness and hygiene. We will be cleaning the
club more regularly during the day especially during peak times and with particular attention to high
touch points. Clubs will conduct a deep-clean once daily.
Flex Fitness requires all members to wash their hands upon arrival and before they leave and disinfect
all equipment before and after use. Sanitising wipes and hand sanitiser will be available.
Members will not be permitted to re-enter the club without first signing a new Member Agreement
agreeing to follow the new health and safety and hygiene protocols.
Can I visit reciprocal Flex Fitness clubs?
Yes, but you must use your access key. To reduce the risk of contamination and limit exposure to other
people we recommend that members stick to their home club or choose 1 club to visit during Alert
level 2, if possible.
Can I resume training with my personal trainer?
Yes, one-on-one personal training sessions can resume with regular handwashing between clients,
maintaining a physical distancing of at least 1 meter between people and sanitizing equipment before
and after use.
We recommend body composition scanning where possible to reduce the contact required by
conducting skinfolds or measurements.