Membership Faq

When you join Flex Fitness, you’ll receive an initial induction from a member of the team. This will help orient you to the environment and equipment. Our MyFlex app - free for all members - also provides a range of exercise programmes, information on equipment use, and tips/techniques for training.

Cancellation within your membership term will incur a maximum cancellation fee of $250 or 25% of your remaining balance, whichever is less. Your membership will remain active, and all due payments will continue, until the early cancellation fee and/or any amounts owing have been paid in full.

We offer a range of different membership options and pricing, and these vary by club. Submit your information here, selecting the club of your choice, to see a few of their most popular membership options.

At the discretion of the gym, a member may ‘suspend’ or put their membership on hold for a maximum of three months for travel, or illness. The club may request a medical certificate, especially if the suspension required is for longer than the maximum three-month period. Suspending your membership for a long holiday is again at the discretion of the club but does not apply to short trips. A suspension fee may apply.

The majority of Flex Fitness clubs offer group fitness but these can be structured differently. We recommend contacting the club you’re interested in joining to speak with the team about their group fitness offering.

Yes, all clubs offer casual and day passes for non-members. You can enquire about options and prices directly with the club you’re planning to visit.

Yes. As a member of Flex Fitness you can use any Flex Fitness club around the country. Your 24 hour access key will work at any Flex Fitness gym and your membership information will be shared with the club you are using.

No. Flex Fitness offers individual memberships only. Using your access card to bring a friend into the club is a breach of your membership agreement and will incur a penalty. If you have a friend who would like to join, they can visit us during staffed hours to take a look at the facilities and talk with one of our friendly team about the membership that best suits them.

Each new member receives a 24 hour access keytag upon joining Flex Fitness. There are two access points at which you must swipe your keytag - one to enter and one to exit the gym. You must use your access tag each time you enter or exit the gym, even during staffed hours.

Flex Fitness has 24-hour surveillance cameras operating at all times. There are panic alarms located on the walls around the gym and in each room, including bathrooms/changing rooms for emergencies. Panic pendants are also available and can be worn around your neck for added security/safety.